Product Manager, SaaS Platform

Location: Atlanta, GA

Type: Full Time

Min. Experience: Experienced

At Reliant we’ve been busy building an exciting web-based platform, aimed at optimizing the way organizations track, trade and support technology and are searching for a talented person to be a product manager for the platform.


As Product Manager you’ll oversee the development, testing, and implementation, collaborating with the CEO and cross functional teams to bring version 2.0 of the product to life.  We realize that as the product matures, grows and gains more market acceptance, your day to day will shift.   We feel this quora post (with 600 upvotes) explains the transition nicely.


The ideal candidate is entrepreneurial, results-oriented, and can develop, execute, and evaluate strategies for acquiring and retaining users across channels, while managing day to day management of the project.   The right person has solid product management expertise in a startup product/company and perhaps came from a development background giving them enough of the technical understanding to flourish in the role.


Day to day you will collect customer insights, manage development, recommend/prioritize/concept new features based on user behavior, develop messaging and campaigns with sales and marketing, develop customer programs that drive/test engagement/hypothesis with key features, and report on results to leadership.

Keys to success include exceptional analytical, creative, communication, writing, and interpersonal skills along with a focus on details and a drive for improvement.


Key Activities

  • Owns the strategy behind the product and its roadmap and work with engineering & UI teams to build what matters
  • Defines the features and requirements necessary to deliver a complete product to market, leads the product team to success
  • Partner with CEO/Marketing to define/refine the market position within the context of the overall product strategy
  • Partner with marketing teams to articulate all of the outbound tasks necessary to clearly explain the benefits of those features and translate them into customer-facing messaging
  • Be the lead resource for the rest of the organization when deep product expertise is required, namely sales and support
  • Manage day to day tactical execution to bring the product to life


Basic Qualifications

  • Product management + UX experience
  • Passionate user of technology
  • Confident speaking directly with customers
  • Subscription, membership, or loyalty program experience
  • Demonstrated analytical and quantitative skills, ability to use hard data and metrics to back up assumptions and develop business cases
  • Ability to clearly communicate data insights to others
  • Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
  • Strong oral and written communication skills are crucial, as well as ability to think clearly and analytically, solve problems, and prioritize work on projects


Preferred Qualifications

  • Digital marketing experience or exposure
  • Knowledge of datacenter, IT infrastructure, IT infrastructure services

This role is based in our Atlanta, GA office.

Reliant Technology helps organizations add performance, capacity and peace-of-mind associated with the data center infrastructure they use to power their business.   The main items our 2000+ customers buy from us today are hardware, support and services.  Our  “Google-esque” campus on the west side of Atlanta, near Howell Mill and Chattahooche, in Alton Brown’s former production studio.  Wear what you want, and participate in a great culture with an open-book work environment. You’ll benefit from our 401K & match and enjoy our fun days, gym, and Zen garden.

We offer a rewarding compensation plan. We’ll pay the best rates for the best person


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